Customer Testimonials
*Out of State Purchase* From the intitial contact I made to confirm vehicle avalibility, until after I have arrived back home, the staff - Latoya, Byron, Rich and Nefty were great. With this being my first out-of-state purchase I didn't know what to expect but I had a great experience. LaToya, the Business Development Mgr. was friendly and provided me with information I requested in a timely manner. Nefty, the Finance Mgr. was quick and efficient with the purchasing process. Byron, the Sales Rep, was very transparent, straightfoward, answered all of my questions and performed a live tour of ...
Had my 2013Chevy in for oil change an a part for my Driver's Lumbar seat.Great service.waiting room was very nice an comfortable.thank you Shepherds
We traded our 1500 in for a 2500 Silverado to pull our newly purchased fifth wheel. My husband actively serves in the US military and we needed something for our family to stay in until our house sales closed while we PCS. My husband dealt with Byron during the sale. Due to our home being packed and moved by US military contracted movers, the spare key and a jack for the trade-in truck was in limbo. My husband explained in detail we would return the extra key and the jack as soon as we were able to. This sales associate was both ...
Easy new truck purchase and trade. Sales staff and Bryon were nice and responsive. I will return when looking g to purchase again.
Purchased new and traded my current truck. The process was very simple and very easy. The sales staff and Bryon we're friendly and responsive. I will return for my next vehicle purchase and recommend them.
Service department was able to fit my truck in for a last minute oil change. I really appreciate what they did. I say THANK YOU……
Oil change at 8:00 am, dropped the car off and by 10 I had a call that it was completed.
It was quick, efficient, and easy! Gavin, my salesman, was wonderful and kept me up to date through the whole process!
Very helpful, communication is absolutely great, vehicle repair is the best. Very caring place!
Fast and complete service. Explained in full.
Very good
Worked with Brad as well as Byron on my 2020 GMC Sierra Denali! Very friendly, easy to work with, quick, & fair process! The entire staff was great. We will be back. Love my new truck!
Everything was perfect! Your body shop team helped get my repairs done on my time which was extremely helpful. Thank you!
A big thank you to Chase and the Shepherds team. Great buying experience.
Second time new truck buyer, frequent service department customer. 16 year relationship with this dealership and I’m a satisfied and return customer. Thanks
Always a friendly staff,services my vehicle quickly, and efficiently!
The service department was very helpful and courteous. I appreciate the late hours for service! Thank you!
Outstanding service, great oil change, washed vehicle with no charge
Take Terrain fir service n get a pro job every time, helpful, courteous n skilled , explain needs n get checksheet w billing! Very satisfied customer!!
This is the first dealer that hasn’t asked/pressured me to share a review in about 4 cars I’ve purchased. I’ll begin by giving props to Chase, Chase Anderson… he is a great guy to deal with. Very straightforward and personable. We traded in two cars and ordered two more and he’s been patient, and informative with the delays and process with these crazy times. Chase is the reason we bought the second vehicle within 2-3 months from Shepherds (which is 2.5+ hours from our home). Thanks buddy, I appreciate all your help, and thank you to Brad ...
Chase Anderson represents Shepherd's in the highest professional manner. He is very thorough,courteous, and shows concern for the customer's needs. It has been a pleasure dealing with him in the purchase of our new vehicle.
Met promptly at the service station. Was courteous and listened to my request. Finished with service work in a timely manner.
Jay Arevalo is the Best, does not pressure you into buying anything but guides you and help you get what you really need and want.
Excellent service, timely.
Everyone I spoke with was very friendly and helpful. Great Experience!
Friendly and Fast Service
Nathan was very helpful dealing with a difficult insurance situation, he kept on top of it. My car looks fantastic! Fantastic service!
Great customer service as always. Great communication with Chase.
I needed to have my mother take the vehicle in due a last-minute work schedule conflict. Cory was fantastic in his communication with both me via text and her at the dealership. Thank you for another great experience!
Very convenient and excellent service will pick up and drop off while working
Quick and easy, I forgot what day it was and my car was done a day early! Good job gentleman and woman, good teamwork, much appre
By far a great establishment.. wish Florida had them like this down there.
Nice white cars
Thank You Gavin, very friendly gave his 100% while working with us. We will be back
Waiting room was nice and so was the staff
Their markup is so high my insurance company isn't paying them what they asked. They tried to tell me it was because USAA expects a discount. False. They expect fair pricing according to the area markets. My deductible was already $250. But now, I have to wipe my savings for a safer house to make sure we get our car back, because I have to pay what USAA won't, because they refuse be extorted. Shepherd's also deemed our car unsafe to drive, which wouldn't allow us to have it moved elsewhere. I am recovering from cancer. My ...
Jay Arevalo is the guy to go to! He took the time to get to know what car would best fit with our lives. He was very nice and helpful with any questions we had. Highly reccomend!
Always friendly staff, great service!
The best buy experience I've ever had the 2 times I have bought from Shepherds. Byron is as honest as it comes and goes above and beyond to make sure you have a true transaction and you have a good vehicle
Just had my 2017 VW Passat repaired at the Shepherds Collision Ctr. Nathan and staff are always professional and great to work with. Honest and upfront. Excellent work, car looks brand new. Very happy. Highly recommend.
Fantastic experience with our seller Byron Hefty showed us everything from inside and out on our new purchase. Thumbs up
Was taken care of like always..
Kudos to Shepherds Chevrolet- your customer service is top notch!!! I am so glad to have my car back with a new transmission. We are over a hour away and Shepherd’s picked up my car and left and loaner and even brought my car back and picked up the loaner!! Thank you Byron Hefty and the Service Dept. By far the BEST dealership and staff we have ever worked with!! We are very happy and will def be purchasing from you again!! Thank you!!!
have been excellent to do business with. would give them highest rating.
Fast, courteous, professional service. Clean waiting room. Excellent experience.
They have a great body shop, that I take all of my damage to. Great pricing and speedy service.
Outstanding service and I knew Shepherds wanted my experience to be memorable.
Working with Jay and Nefty made shopping for a new vehicle with all these shortages, an easy and painless experience.
The mechanic gave me valuable advice on future maintenance needs after performing needed service. Staff was courteous & professional
N/A
Great service...including customer service!
My truck was hit on the drivers side . It wrecked both doors the cab corner and bed side . After having it a couple weeks the repaired my truck like new . I would recommend Sheperds collision repair to anyone that wants it done right .
Tony is the guy to see. I know him through a coworker and they go way back. He was just excellent and I’m very pleased & happy with my new (used) car! They treat you like family here & there’s no doubt about that with good service as well!! Definitely have recommended them to family & friends.
I know 2 people here and I have an awesome salesperson, Tony. He did everything right as it was all done perfectly!! Answered any questions we had & it was all good to go! I highly recommend!
Job well done!
good
Friendly, knowledgeable, very helpful
Good first time maintenance experience.
Very attentive to any needs or concerns. Appreciated the free car wash and vacuum!
Always prompt and professional. Service completed as expected and dealership makes one feel welcome.
Shepard’s went above and beyond with my Silverado. I won’t take my vehicles anywhere else for body work. The team was quick to respond and very professional.
Solved my problem very satisfied really great team
Byron was great through this whole process. I won't go anywhere else.
I cannot believe the service I was given from a dealership to which I have never purchased a vehicle from, I expected them to just stop everything and work on my issue because I RV travel and my truck is only a couple months old from down in Texas. To my surprise, compassion and kindness is what I received from each employee and they went way beyond any expectation to repair my truck.There is not enough that I can say except thank you so much from the bottom of my heart. The SERVICE MANAGER and his team are EXCELLENT ...
Great to work with!
I had excellent care. Thank you very much. Im grateful to Chase for selling me this car. Nice work shepherd crew. sincerely,Michele B
Shepherds just makes buying a car easy, their staff is very professional and friendly and the transaction couldn’t have worked out better.
Dropped the truck off the night before, received call about noon stating the truck was done and ready to pick up at my conveyance.
Wonderful experience all around!
Even though it took 7 months to get our trucks the team at Shephards kept us up to date as news came to them. Once the trucks came in they pushed our truck through the line to get them to us in amazing fashion. Both trucks or beautiful and ready for work.
They were great! Called me about my truck needing an alignment. Provided excellent service and were very friendly!
As usual, Shepherd's nails it again and again! every vehicle, every customer, every time!
Very pleased with there service.
Dropped our vehicle off they replaced a part under warranty no hassle, they washed and vacuumed had it back the same way. When its time for a new vehicle will definitely buy at Shepards
Ask for Gavin ! Great friendly people not pushy at all, will visit again
Now with the quarantine being lifted we wanted to make sure our Equinox was road ready. We trust the technicians at Shepherd's to perform this vital service. Thank you GM, Chevrolet and Shepherds for the peace of mind while we're away from home.
Excellent job
got my oil changed, they did it on time and washed my truck. thumbs up
I imagined a nightmare worth of paperwork and hand getting cramped from signing, and just pouring forth any and all information about me, and camping out for a few days to make it happen, but it wasn't any of that at all. A handful of information from me, run of the numbers, and I picked out a vehicle I liked, test drove it, they submitted my information, everything came back as fast as they sent it, got a FEW finance offers, signed just a few papers and I was on the road. I'm pretty sure I test drove ...
Chase Anderson always makes me feel at home there.. He is very helpful with any questions I may have. Everyone at Shepherds is amazing !
Company personnel fast good reliable service whenever my vehicle I've been in the dealership to be taken care of highly recommend shepherds...
It was a no pressure environment. The sales department answered any questions that I may have had. When it was all set and my vehicle arrived, it didn't take long to get the paperwork done and on the road.
Professional, friendly and great deal . Thank you.
Took a little long for a routine diagnostic/repair but I guess they were waiting for some mud flaps (mine are currently cracked), but they couldn't get them in that day. Still everything went great.
Very friendly and helpful employees
Shepherd's is hands down the BEST dealership around! 🙂
Everything was perfect . Nice friendly staff and awesome lobby for customers to wait in
Work was done in a very timely manner But the first thing my wife noticed when she got into the car that there was no cover over the floor mat on the driver's side just two weeks before she had her car detailed and the carpets swept and shampooed she wasn't very happy with the footprints on the mat
Byron Hefty is great! Helped with everything, answered every question. He knew what I wanted and went and got it for me. Highly recommended!
Service was First Class...
Cedric Jiles was great to work with. He was helpful and very responsive. He made the whole process quite easy. I highly recommend him! Great follow up too!
I had the pleasure of working with Cedric Jiles on my purchase and he was very polite and very helpful, my vehicle had a few thing wrong with it and he made sure that everything was fixed before i picked it up, great service and customer care.