Customer Testimonials

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Google Jul 28, 2021

I had excellent care. Thank you very much. Im grateful to Chase for selling me this car. Nice work shepherd crew. sincerely,Michele B

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Google Jul 27, 2021

Shepherds just makes buying a car a easy, their staff is very professional and friendly and the transaction couldn’t have worked out better.

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Google Jul 21, 2021

Dropped the truck off the night before, received call about noon stating the truck was done and ready to pick up at my conveyance.

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Google Jul 21, 2021

Wonderful experience all around!

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Google Jul 15, 2021

Even though it took 7 months to get our trucks the team at Shephards kept us up to date as news came to them. Once the trucks came in they pushed our truck through the line to get them to us in amazing fashion. Both trucks or beautiful and ready for work.

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Google Jul 14, 2021

They were great! Called me about my truck needing an alignment. Provided excellent service and were very friendly!

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Google Jul 9, 2021

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Google Jul 4, 2021

As usual, Shepherd's nails it again and again! every vehicle, every customer, every time!

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Google Jun 19, 2021

Very pleased with there service.

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Google Jun 14, 2021

Dropped our vehicle off they replaced a part under warranty no hassle, they washed and vacuumed had it back the same way. When its time for a new vehicle will definitely buy at Shepards

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Google Jun 9, 2021

Now with the quarantine being lifted we wanted to make sure our Equinox was road ready. We trust the technicians at Shepherd's to perform this vital service. Thank you GM, Chevrolet and Shepherds for the peace of mind while we're away from home.

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Google Jun 9, 2021

Excellent job

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Google Jun 8, 2021

got my oil changed, they did it on time and washed my truck. thumbs up

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Google Jun 6, 2021

Chase Anderson always makes me feel at home there.. He is very helpful with any questions I may have. Everyone at Shepherds is amazing !

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Google Jun 4, 2021

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Google Jun 3, 2021

Company personnel fast good reliable service whenever my vehicle I've been in the dealership to be taken care of highly recommend shepherds...

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Google Jun 3, 2021

It was a no pressure environment. The sales department answered any questions that I may have had. When it was all set and my vehicle arrived, it didn't take long to get the paperwork done and on the road.

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Google May 21, 2021

Professional, friendly and great deal . Thank you.

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Google May 19, 2021

Took a little long for a routine diagnostic/repair but I guess they were waiting for some mud flaps (mine are currently cracked), but they couldn't get them in that day. Still everything went great.

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Google May 17, 2021

Very friendly and helpful employees

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Google May 14, 2021

Shepherd's is hands down the BEST dealership around! 🙂

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Google May 7, 2021

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Google May 1, 2021

Everything was perfect . Nice friendly staff and awesome lobby for customers to wait in

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Google Apr 29, 2021

Work was done in a very timely manner But the first thing my wife noticed when she got into the car that there was no cover over the floor mat on the driver's side just two weeks before she had her car detailed and the carpets swept and shampooed she wasn't very happy with the footprints on the mat

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Facebook Apr 25, 2021

Byron Hefty is great! Helped with everything, answered every question. He knew what I wanted and went and got it for me. Highly recommended!

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Google Apr 24, 2021

Service was First Class...

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Google Apr 22, 2021

Sales and service excel. Highly recommend. Bought two new vehicles from them this year.

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Facebook Apr 14, 2021

They have been by far, the best dealership I've ever worked with! The service they've provided Legacy One has been outstanding to say the least. I highly recommend them for your commercial leases and/or purchases!

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Google Apr 13, 2021

Pulled in unexpectedly when we noticed low tire pressure on back drivers side. Although lunch time they immediately took us in and fixed tire. We were back on the road within an hour.

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Google Apr 3, 2021

I love my new blacked out Acadia, Byron and Shepherds group went above and beyond to get this car. Thank you!

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Google Mar 30, 2021

Great customer service.

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Facebook Mar 27, 2021

Tony and his team were excellent. One of the best dealership experiences we have had. Thanks again for your continuing excellence. The Colorado is amazing..

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Google Mar 25, 2021

it was a faulty sensor covered by the warrantee. it took them quite a while to find it, but they done a thorough job.

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Google Mar 15, 2021

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Facebook Mar 10, 2021

Sales team was excellent. The Service Department was on it and done quicker than I thought they would be.

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Google Mar 10, 2021

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Google Mar 5, 2021

Great customer service and amazing communication. Definitely will return.

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Google Feb 28, 2021

First Class Treatment, Chase and the entire team were very personable and professional, I will definitely be going back to buy my wife her next new car from them. The best car buying experience I've ever had, first class team for sure. Thank You all for a great day!!

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Google Feb 23, 2021

I have never had better customer service, the body shop let me know whenever they had updates for me and they did amazing fixing my car.

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Facebook Feb 19, 2021

Never had such a awesome experience like we had at Shepard’s!!!! The process of buying a brand new 2021 Terrain was the easiest process ever, from start to finish!!! Bryon Hefty was fabulous, LaToya Winston was fabulous and Nefty was so awesome!!! We highly recommend Shepard’s!!! Thank you all for making the buying process so fun!!!!!!

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Google Feb 18, 2021

They came and picked up the vehicle at my work and brought it back when they were done. Thanks for being flexible.

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Google Feb 13, 2021

My right front window would not go up so I came in on a Tuesday for some help and Corey, from Service and Brandon from the garage put it up for me. Then I asked about an oil change and tire rotation and got it in that following Thursday. Everyone was very nice.

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Google Feb 6, 2021

Chase Anderson is the best Sales Rep. I have ever had. I have bought 4 cars/SUV's & 2 Pickups from Chase. We have recommended you to friends, and at least two of have bought vehicles from you. Keep up the good work! Michael Lucas

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Google Jan 28, 2021

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Facebook Jan 22, 2021

Chase went above and beyond for us when we purchased our new vehicle. We have now bought 3 vehicles from Shepherd's and had collision work done as well. The team has excellent customer service. Highly recommended

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Facebook Jan 14, 2021

Thanks for working with us Byron. Always friendly service, no matter what.

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Google Jan 13, 2021

So far so good! My last 2 vehicles were at Shepherds

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Facebook Jan 8, 2021

I would highly recommend this car dealership to anyone looking for a new vehicle. The service department is excellent and our sales associate, Chase Anderson goes above and beyond to help us in anyway he can every time we need anything. We recently needed to have car routine maintenance done and Chase even arranged for his father to drive to our home and swap out cars and take our car to be serviced and then returned our car when it was completed. We certainly appreciated his care and concern for our health and safety during this pandemic and in going ...

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Google Jan 6, 2021

Outstanding dealership. Everyone there is friendly and helpful.

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Facebook Jan 6, 2021

By far the best experience we have had with a dealer. Highly recommend. We will definitely be back. They did a dealer trade and then delivered the truck to us. They are 2.5 hours away and worth the drive for sure!

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Google Jan 5, 2021

Easy, no hassle, no pressure

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Google Dec 28, 2020

Was looking for a used truck and was very happy to find it here. Byron was very helpful and did a great job on making this deal happen. This is the second vehicle my family has bought here this year.

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Google Dec 24, 2020

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Google Dec 20, 2020

Great place to do my auto business.

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Google Dec 5, 2020

Absolutely great service! Not only did they keep me informed, they were very professional and kind and offered to fix things we needed fixed at a very affordable price! They also did an excellent job at cleaning up my vehicle when they were done. 100% satisfied and would recommend to anyone!

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Google Dec 1, 2020

After having a bad experience with another dealership, I was so surprised by how kind everyone at Shepherd’s is! Latoya was very helpful on the phone and Gavin was beyond helpful in helping me get the car I wanted. I will continue to come back here for future vehicles and recommend Shepherd’s to everyone I know!

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Google Nov 25, 2020

We got what we considered a good deal on our trade-in. The Chevy truck that we wanted was located in Marion Oh. Byron Hefty and his team made it happen for us. (GREAT JOB GUYS).

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Google Nov 19, 2020

Every time I go to Shepherd's I have a good experience. They are good people! 💯

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Google Nov 18, 2020

I recently purchased a 2014 Suburban from Shepherds. I was thoroughly impressed with the way they handled the process and with how quick and easy it was! The vehicle was serviced, cleaned up, tank filled, and tires shined! They worked with us on the price and had wonderful communication. Every one was kind and helpful especially our salesman Gavin. I will recommend this dealership to everyone on the hunt for a vehicle. They even gave us a box of chocolates when we made the purchase! It’s the little things that matter and make a process such as this enjoyable. Best ...

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Google Nov 10, 2020

Byron Hefty is a great asset to your business. I have bought cars from him for 15 years. He goes above and beyond and always finds me the right vehicle! Thank you to the dealership for allowing me to test drive a couple different vehicles until we found one we liked! Thank you for everything!

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Google Nov 9, 2020

You guys took great care of my truck and dealt with my 3rd shift schedule. Thank all of you so much!

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Google Nov 5, 2020

First time here for car repair....they took good care of me and my car! Definitely will have my business again!

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Google Nov 4, 2020

As always I was treated well and vehicle service was great.

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Google Nov 2, 2020

Thumbs up

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Google Oct 31, 2020

Service was good, and on time.Personal were very helpful and polite .

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Google Oct 30, 2020

Our salesman, Gavin, was very informative and Knowledgeable. We traveled 4.5 hrs to purchase our truck and he kept in contact with us during our trip. He had everything prepared and ready for us when we arrived. We have been shopping for months for a truck and we can personally say he was the most helpful salesman we had contact with. Also, the finance specialist was very informative and an easy process. Thank you, Tom and Tami Martin

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Google Oct 30, 2020

There are none better!

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Google Oct 30, 2020

I was a bit concerned that Jim was not their but everything worked out fine !

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Google Oct 30, 2020

Quick response, Vehicle finished when promised.

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Google Oct 29, 2020

I have been buying cars here for 16 years and see no reason to change.

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Google Oct 28, 2020

It started with Nathan Nix body shop manager. About a year ago I had my 2014 Silvardo in the body shop for repairs. When I went to pick up the truck after it was done I noticed the check engine light was on. So I took the truck back to Nathan, and he indicated that it was probably a rodent had chewed on a cable. Shepherd's fixed the cable at no additional cost. I'm a person who can appreciates honesty, and that was the reason why I went with Shepherd's. Gavin McGuire did an excellent job of finding ...

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Google Oct 28, 2020

Seamless. They came and got my vehicle and delivered it back to me same day without an issue

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Google Oct 14, 2020

The buying process was smooth, I felt very cared for. I feel like a member of the family.

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Google Oct 4, 2020

Love this dealership. Very kind people and very clean

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Google Oct 1, 2020

Great company does great work

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Google Sep 22, 2020

Diagnosis was completed quickly and they even got it covered under my extended warranty. I trust the technicians at Shepherd's to do the job the right way the first time.

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Google Sep 17, 2020

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Google Sep 16, 2020

Chase sold us cars before; he makes a car purchase an easy transaction. Our trade-in was priced well and the finance manager used an interactive computer screen for title work and purchase agreements which made the process quick and surprisingly entertaining.

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Google Sep 16, 2020

I am so glad that my wife and I found such a great dealership that is honest and as hard working on getting my family and I in the right vehicle for our needs. Byron Hefty was amazing throughout the whole process in finding a vehicle very quickly as we were in a situation where we didn’t have a family vehicle to get around in and even got us a loaner until we found the right one. Byron knew what we were looking for and delivered! He found the most perfect used Chevrelot Traverse we were wanting and got ...

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Facebook Sep 16, 2020

I am so glad that my wife and I found such a great dealership that is honest and as hard working on getting my family and I in the right vehicle for our needs. Byron Hefty was amazing throughout the whole process in finding a vehicle very quickly as we were in a situation where we didn’t have a family vehicle to get around in and even got us a loaner until we found the right one. Byron knew what we were looking for and delivered! He found the most perfect used Chevrelot Traverse we were wanting and got ...

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Facebook Sep 15, 2020

Cory Alvord helped me with my service on my Chevrolet Traverse. He was attentive to my needs. The work was completed in a timely fashion. I was offered a seat in their beautiful customer lounge where snacks and beverages were available. Tom Shepherd even stopped in to say hello! This is a world class organization! Kudos!

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Google Sep 10, 2020

Everyone is always so courteous and welcoming. The facility looked great, it was clean, and they even provided me work space!

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Google Sep 9, 2020

Picked up my car from my work, fixed my problem, including driving to pick up a needed part and had it washed and back to my place of business before my work day was over. No fuss and little involvement required from my part. I always highly recommend the dealership and service. Always a great experience. Thank you!

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Google Aug 31, 2020

16 years of "no problems"

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Google Aug 27, 2020

I will be there the next time service

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Google Aug 25, 2020

Byron was very good to deal with

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Google Aug 24, 2020

The Shepherds team from sales to service is always exceptional. We will always recommend to others and return ourselves.

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Google Aug 22, 2020

good people good work

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Google Aug 20, 2020

Went the extra mile to deliver my car to me! Great people!

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Google Aug 18, 2020

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Google Aug 17, 2020

Everything got fixed up and working fine.

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Google Aug 12, 2020

Kept informed and found the problem within the hour while I waited.

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Google Aug 10, 2020

Well informed. Town home feeling.

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Google Jul 25, 2020

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Google Jul 23, 2020

I had the most wonderful leasing experience ever. Latoya Winston is incredible. She was so very nice, and knowledgeable. Have been looking for an Acadia for quite some time. Have gotten a runaround from quite a few people, but not from Shepherds. Payments I could afford. She told me to come in on Thursday, July 23rd and everything would be ready. All I could do was think "yeah right". Much to my surprise everything was ready, just sign and drive. I was totally skeptical of buying out of town. Turned out to be the best experiences I ever ...

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Google Jul 23, 2020

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Facebook Jul 23, 2020

I was on my way to pick up my daughter 2 hours away from home when it pouring down rain and my wiper completely stop working. They were kind enough to get me in 11 minutes before closing time and got us all fixed up so we could make it home safely. Thank you

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Google Jul 21, 2020

Shepherd’s has made car shopping a very pleasant experience 2x now! They have also been extremely helpful when I needed to get work done on my car afterwards.

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Google Jul 2, 2020

Excellent service. The best pricing. Good communication throughout the process.

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Google Jul 1, 2020

Had a really great experience buying a vehicle from these folks! Latoya was awesome in helping me with information over the phone! Her follow up was fantastic. Brad the General Manager is the real deal and was helpful and involved the entire time. You don't find that level of customer service too often. I live 3.5 hours away and was a little nervous about doing the deal without being there in person but they made it smooth! Highly recommend!


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