Customer Testimonials

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Google Jan 24, 2022

I needed to have my mother take the vehicle in due a last-minute work schedule conflict. Cory was fantastic in his communication with both me via text and her at the dealership. Thank you for another great experience!

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Cars Jan 17, 2022

Very convenient and excellent service will pick up and drop off while working

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Google Jan 5, 2022

Quick and easy, I forgot what day it was and my car was done a day early! Good job gentleman and woman, good teamwork, much appre

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Google Jan 4, 2022

By far a great establishment.. wish Florida had them like this down there.

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Google Jan 1, 2022

Nice white cars

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Facebook Dec 31, 2021

Thank You Gavin, very friendly gave his 100% while working with us. We will be back

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Google Dec 22, 2021

Waiting room was nice and so was the staff

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Facebook Dec 16, 2021

Their markup is so high my insurance company isn't paying them what they asked. They tried to tell me it was because USAA expects a discount. False. They expect fair pricing according to the area markets. My deductible was already $250. But now, I have to wipe my savings for a safer house to make sure we get our car back, because I have to pay what USAA won't, because they refuse be extorted. Shepherd's also deemed our car unsafe to drive, which wouldn't allow us to have it moved elsewhere. I am recovering from cancer. My ...

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Facebook Dec 12, 2021

Jay Arevalo is the guy to go to! He took the time to get to know what car would best fit with our lives. He was very nice and helpful with any questions we had. Highly reccomend!

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Google Nov 24, 2021

Always friendly staff, great service!

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Google Nov 23, 2021

The best buy experience I've ever had the 2 times I have bought from Shepherds. Byron is as honest as it comes and goes above and beyond to make sure you have a true transaction and you have a good vehicle

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Google Nov 22, 2021

Just had my 2017 VW Passat repaired at the Shepherds Collision Ctr. Nathan and staff are always professional and great to work with. Honest and upfront. Excellent work, car looks brand new. Very happy. Highly recommend.

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Google Nov 22, 2021

Fantastic experience with our seller Byron Hefty showed us everything from inside and out on our new purchase. Thumbs up

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Google Nov 20, 2021

Was taken care of like always..

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Facebook Nov 19, 2021

Kudos to Shepherds Chevrolet- your customer service is top notch!!! I am so glad to have my car back with a new transmission. We are over a hour away and Shepherd’s picked up my car and left and loaner and even brought my car back and picked up the loaner!! Thank you Byron Hefty and the Service Dept. By far the BEST dealership and staff we have ever worked with!! We are very happy and will def be purchasing from you again!! Thank you!!!

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Google Nov 16, 2021

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Google Nov 11, 2021

have been excellent to do business with. would give them highest rating.

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Google Nov 11, 2021

Fast, courteous, professional service. Clean waiting room. Excellent experience.

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Facebook Nov 3, 2021

They have a great body shop, that I take all of my damage to. Great pricing and speedy service.

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Google Oct 22, 2021

Outstanding service and I knew Shepherds wanted my experience to be memorable.

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Google Oct 19, 2021

Working with Jay and Nefty made shopping for a new vehicle with all these shortages, an easy and painless experience.

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Google Oct 16, 2021

The mechanic gave me valuable advice on future maintenance needs after performing needed service. Staff was courteous & professional

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Google Oct 16, 2021

N/A

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Google Oct 14, 2021

Great service...including customer service!

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Google Oct 12, 2021

My truck was hit on the drivers side . It wrecked both doors the cab corner and bed side . After having it a couple weeks the repaired my truck like new . I would recommend Sheperds collision repair to anyone that wants it done right .

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Google Oct 1, 2021

Tony is the guy to see. I know him through a coworker and they go way back. He was just excellent and I’m very pleased & happy with my new (used) car! They treat you like family here & there’s no doubt about that with good service as well!! Definitely have recommended them to family & friends.

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Facebook Sep 24, 2021

I know 2 people here and I have an awesome salesperson, Tony. He did everything right as it was all done perfectly!! Answered any questions we had & it was all good to go! I highly recommend!

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Google Sep 20, 2021

Job well done!

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Google Sep 17, 2021

good

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Google Sep 3, 2021

Friendly, knowledgeable, very helpful

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Google Aug 26, 2021

Good first time maintenance experience.

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Google Aug 24, 2021

Very attentive to any needs or concerns. Appreciated the free car wash and vacuum!

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Google Aug 20, 2021

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Google Aug 18, 2021

Always prompt and professional. Service completed as expected and dealership makes one feel welcome.

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Google Aug 18, 2021

Shepard’s went above and beyond with my Silverado. I won’t take my vehicles anywhere else for body work. The team was quick to respond and very professional.

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Google Aug 12, 2021

Solved my problem very satisfied really great team

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Google Aug 10, 2021

Byron was great through this whole process. I won't go anywhere else.

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Google Aug 10, 2021

I cannot believe the service I was given from a dealership to which I have never purchased a vehicle from, I expected them to just stop everything and work on my issue because I RV travel and my truck is only a couple months old from down in Texas. To my surprise, compassion and kindness is what I received from each employee and they went way beyond any expectation to repair my truck.There is not enough that I can say except thank you so much from the bottom of my heart. The SERVICE MANAGER and his team are EXCELLENT ...

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Google Aug 5, 2021

Great to work with!

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Google Jul 28, 2021

I had excellent care. Thank you very much. Im grateful to Chase for selling me this car. Nice work shepherd crew. sincerely,Michele B

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Google Jul 27, 2021

Shepherds just makes buying a car a easy, their staff is very professional and friendly and the transaction couldn’t have worked out better.

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Google Jul 21, 2021

Dropped the truck off the night before, received call about noon stating the truck was done and ready to pick up at my conveyance.

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Google Jul 21, 2021

Wonderful experience all around!

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Google Jul 15, 2021

Even though it took 7 months to get our trucks the team at Shephards kept us up to date as news came to them. Once the trucks came in they pushed our truck through the line to get them to us in amazing fashion. Both trucks or beautiful and ready for work.

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Google Jul 14, 2021

They were great! Called me about my truck needing an alignment. Provided excellent service and were very friendly!

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Google Jul 9, 2021

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Google Jul 4, 2021

As usual, Shepherd's nails it again and again! every vehicle, every customer, every time!

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Google Jun 19, 2021

Very pleased with there service.

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Google Jun 14, 2021

Dropped our vehicle off they replaced a part under warranty no hassle, they washed and vacuumed had it back the same way. When its time for a new vehicle will definitely buy at Shepards

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Google Jun 13, 2021

Ask for Gavin ! Great friendly people not pushy at all, will visit again

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Google Jun 9, 2021

Now with the quarantine being lifted we wanted to make sure our Equinox was road ready. We trust the technicians at Shepherd's to perform this vital service. Thank you GM, Chevrolet and Shepherds for the peace of mind while we're away from home.

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Google Jun 9, 2021

Excellent job

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Google Jun 8, 2021

got my oil changed, they did it on time and washed my truck. thumbs up

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Cars Jun 7, 2021

I imagined a nightmare worth of paperwork and hand getting cramped from signing, and just pouring forth any and all information about me, and camping out for a few days to make it happen, but it wasn't any of that at all. A handful of information from me, run of the numbers, and I picked out a vehicle I liked, test drove it, they submitted my information, everything came back as fast as they sent it, got a FEW finance offers, signed just a few papers and I was on the road. I'm pretty sure I test drove ...

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Google Jun 6, 2021

Chase Anderson always makes me feel at home there.. He is very helpful with any questions I may have. Everyone at Shepherds is amazing !

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Google Jun 4, 2021

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Google Jun 3, 2021

Company personnel fast good reliable service whenever my vehicle I've been in the dealership to be taken care of highly recommend shepherds...

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Google Jun 3, 2021

It was a no pressure environment. The sales department answered any questions that I may have had. When it was all set and my vehicle arrived, it didn't take long to get the paperwork done and on the road.

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Google May 21, 2021

Professional, friendly and great deal . Thank you.

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Google May 19, 2021

Took a little long for a routine diagnostic/repair but I guess they were waiting for some mud flaps (mine are currently cracked), but they couldn't get them in that day. Still everything went great.

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Google May 17, 2021

Very friendly and helpful employees

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Google May 14, 2021

Shepherd's is hands down the BEST dealership around! 🙂

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Google May 7, 2021

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Google May 1, 2021

Everything was perfect . Nice friendly staff and awesome lobby for customers to wait in

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Google Apr 29, 2021

Work was done in a very timely manner But the first thing my wife noticed when she got into the car that there was no cover over the floor mat on the driver's side just two weeks before she had her car detailed and the carpets swept and shampooed she wasn't very happy with the footprints on the mat

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Facebook Apr 25, 2021

Byron Hefty is great! Helped with everything, answered every question. He knew what I wanted and went and got it for me. Highly recommended!

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Google Apr 24, 2021

Service was First Class...

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Google Apr 22, 2021

Sales and service excel. Highly recommend. Bought two new vehicles from them this year.

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Facebook Apr 14, 2021

They have been by far, the best dealership I've ever worked with! The service they've provided Legacy One has been outstanding to say the least. I highly recommend them for your commercial leases and/or purchases!

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Google Apr 13, 2021

Pulled in unexpectedly when we noticed low tire pressure on back drivers side. Although lunch time they immediately took us in and fixed tire. We were back on the road within an hour.

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Cars Apr 6, 2021

Always friendly and great follow through on everything they say they will do.

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Google Apr 3, 2021

I love my new blacked out Acadia, Byron and Shepherds group went above and beyond to get this car. Thank you!

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Google Mar 30, 2021

Great customer service.

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Facebook Mar 27, 2021

Tony and his team were excellent. One of the best dealership experiences we have had. Thanks again for your continuing excellence. The Colorado is amazing..

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Google Mar 25, 2021

it was a faulty sensor covered by the warrantee. it took them quite a while to find it, but they done a thorough job.

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Google Mar 15, 2021

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Facebook Mar 10, 2021

Sales team was excellent. The Service Department was on it and done quicker than I thought they would be.

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Google Mar 10, 2021

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Google Mar 5, 2021

Great customer service and amazing communication. Definitely will return.

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Google Feb 28, 2021

First Class Treatment, Chase and the entire team were very personable and professional, I will definitely be going back to buy my wife her next new car from them. The best car buying experience I've ever had, first class team for sure. Thank You all for a great day!!

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Google Feb 23, 2021

I have never had better customer service, the body shop let me know whenever they had updates for me and they did amazing fixing my car.

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Facebook Feb 19, 2021

Never had such a awesome experience like we had at Shepard’s!!!! The process of buying a brand new 2021 Terrain was the easiest process ever, from start to finish!!! Bryon Hefty was fabulous, LaToya Winston was fabulous and Nefty was so awesome!!! We highly recommend Shepard’s!!! Thank you all for making the buying process so fun!!!!!!

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Google Feb 18, 2021

They came and picked up the vehicle at my work and brought it back when they were done. Thanks for being flexible.

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Google Feb 13, 2021

My right front window would not go up so I came in on a Tuesday for some help and Corey, from Service and Brandon from the garage put it up for me. Then I asked about an oil change and tire rotation and got it in that following Thursday. Everyone was very nice.

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Google Feb 6, 2021

Chase Anderson is the best Sales Rep. I have ever had. I have bought 4 cars/SUV's & 2 Pickups from Chase. We have recommended you to friends, and at least two of have bought vehicles from you. Keep up the good work! Michael Lucas

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Google Jan 28, 2021

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Facebook Jan 22, 2021

Chase went above and beyond for us when we purchased our new vehicle. We have now bought 3 vehicles from Shepherd's and had collision work done as well. The team has excellent customer service. Highly recommended

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Facebook Jan 14, 2021

Thanks for working with us Byron. Always friendly service, no matter what.

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Google Jan 13, 2021

So far so good! My last 2 vehicles were at Shepherds

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Facebook Jan 8, 2021

I would highly recommend this car dealership to anyone looking for a new vehicle. The service department is excellent and our sales associate, Chase Anderson goes above and beyond to help us in anyway he can every time we need anything. We recently needed to have car routine maintenance done and Chase even arranged for his father to drive to our home and swap out cars and take our car to be serviced and then returned our car when it was completed. We certainly appreciated his care and concern for our health and safety during this pandemic and in going ...

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Google Jan 6, 2021

Outstanding dealership. Everyone there is friendly and helpful.

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Facebook Jan 6, 2021

By far the best experience we have had with a dealer. Highly recommend. We will definitely be back. They did a dealer trade and then delivered the truck to us. They are 2.5 hours away and worth the drive for sure!

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Google Jan 5, 2021

Easy, no hassle, no pressure

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Cars Dec 30, 2020

There was a lot to do for the 60,000 mile checkup, and the service employees were very thorough. There is a comfortable waiting area. They kept me informed as to what to expect. The checkout process was very straightforward. Plus, they washed and vacuumed my car!

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Google Dec 28, 2020

Was looking for a used truck and was very happy to find it here. Byron was very helpful and did a great job on making this deal happen. This is the second vehicle my family has bought here this year.

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Google Dec 24, 2020

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Google Dec 20, 2020

Great place to do my auto business.

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DealerRater Jan 6, 2020

Cedric Jiles was great to work with. He was helpful and very responsive. He made the whole process quite easy. I highly recommend him! Great follow up too!

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DealerRater Dec 13, 2019

I had the pleasure of working with Cedric Jiles on my purchase and he was very polite and very helpful, my vehicle had a few thing wrong with it and he made sure that everything was fixed before i picked it up, great service and customer care.

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DealerRater Dec 13, 2019

I got ahold of Cedric and it was no time and I was sitting at his desk at Shepherd’s. He made the process painless and was very helpful. I ended up not being able to complete the deal on my end, but when I am able to do this again I will not go through anyone besides Cedric. Down to earth, amazing guy! Go to him for your car needs!

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