Customer Testimonials

Everything was perfect . Nice friendly staff and awesome lobby for customers to wait in

Work was done in a very timely manner But the first thing my wife noticed when she got into the car that there was no cover over the floor mat on the driver's side just two weeks before she had her car detailed and the carpets swept and shampooed she wasn't very happy with the footprints on the mat

Service was First Class...

Sales and service excel. Highly recommend. Bought two new vehicles from them this year.

Pulled in unexpectedly when we noticed low tire pressure on back drivers side. Although lunch time they immediately took us in and fixed tire. We were back on the road within an hour.

I love my new blacked out Acadia, Byron and Shepherds group went above and beyond to get this car. Thank you!

Great customer service.

it was a faulty sensor covered by the warrantee. it took them quite a while to find it, but they done a thorough job.

Purchasing my Trax was easily managed. Getting routine maintenance done was fairly easy to accomplish as well.

Great customer service and amazing communication. Definitely will return.

First Class Treatment, Chase and the entire team were very personable and professional, I will definitely be going back to buy my wife her next new car from them. The best car buying experience I've ever had, first class team for sure. Thank You all for a great day!!

I have never had better customer service, the body shop let me know whenever they had updates for me and they did amazing fixing my car.

They came and picked up the vehicle at my work and brought it back when they were done. Thanks for being flexible.

My right front window would not go up so I came in on a Tuesday for some help and Corey, from Service and Brandon from the garage put it up for me. Then I asked about an oil change and tire rotation and got it in that following Thursday. Everyone was very nice.

Chase Anderson is the best Sales Rep. I have ever had. I have bought 4 cars/SUV's & 2 Pickups from Chase. We have recommended you to friends, and at least two of have bought vehicles from you. Keep up the good work! Michael Lucas

Chase went above and beyond for us when we purchased our new vehicle. We have now bought 3 vehicles from Shepherd's and had collision work done as well. The team has excellent customer service. Highly recommended

Thanks for working with us Byron. Always friendly service, no matter what.

So far so good! My last 2 vehicles were at Shepherds

I would highly recommend this car dealership to anyone looking for a new vehicle. The service department is excellent and our sales associate, Chase Anderson goes above and beyond to help us in anyway he can every time we need anything. We recently needed to have car routine maintenance done and Chase even arranged for his father to drive to our home and swap out cars and take our car to be serviced and then returned our car when it was completed. We certainly appreciated his care and concern for our health and safety during this pandemic and in going ...

Outstanding dealership. Everyone there is friendly and helpful.

By far the best experience we have had with a dealer. Highly recommend. We will definitely be back. They did a dealer trade and then delivered the truck to us. They are 2.5 hours away and worth the drive for sure!

Easy, no hassle, no pressure

Was looking for a used truck and was very happy to find it here. Byron was very helpful and did a great job on making this deal happen. This is the second vehicle my family has bought here this year.

Great place to do my auto business.

Absolutely great service! Not only did they keep me informed, they were very professional and kind and offered to fix things we needed fixed at a very affordable price! They also did an excellent job at cleaning up my vehicle when they were done. 100% satisfied and would recommend to anyone!

After having a bad experience with another dealership, I was so surprised by how kind everyone at Shepherd’s is! Latoya was very helpful on the phone and Gavin was beyond helpful in helping me get the car I wanted. I will continue to come back here for future vehicles and recommend Shepherd’s to everyone I know!

We got what we considered a good deal on our trade-in. The Chevy truck that we wanted was located in Marion Oh. Byron Hefty and his team made it happen for us. (GREAT JOB GUYS).

Every time I go to Shepherd's I have a good experience. They are good people! 💯

I recently purchased a 2014 Suburban from Shepherds. I was thoroughly impressed with the way they handled the process and with how quick and easy it was! The vehicle was serviced, cleaned up, tank filled, and tires shined! They worked with us on the price and had wonderful communication. Every one was kind and helpful especially our salesman Gavin. I will recommend this dealership to everyone on the hunt for a vehicle. They even gave us a box of chocolates when we made the purchase! It’s the little things that matter and make a process such as this enjoyable. Best ...

Everyone was super professional and nice. They aren’t pushy like other call dealers. They explained everything well. And now my dream has finally came true thanks to them. I now have a smart car. 😭 I forever love y’all for making my year so much better. 💖

Byron Hefty is a great asset to your business. I have bought cars from him for 15 years. He goes above and beyond and always finds me the right vehicle! Thank you to the dealership for allowing me to test drive a couple different vehicles until we found one we liked! Thank you for everything!

You guys took great care of my truck and dealt with my 3rd shift schedule. Thank all of you so much!

First time here for car repair....they took good care of me and my car! Definitely will have my business again!

As always I was treated well and vehicle service was great.

Thumbs up

Service was good, and on time.Personal were very helpful and polite .

Our salesman, Gavin, was very informative and Knowledgeable. We traveled 4.5 hrs to purchase our truck and he kept in contact with us during our trip. He had everything prepared and ready for us when we arrived. We have been shopping for months for a truck and we can personally say he was the most helpful salesman we had contact with. Also, the finance specialist was very informative and an easy process. Thank you, Tom and Tami Martin

There are none better!

I was a bit concerned that Jim was not their but everything worked out fine !

Quick response, Vehicle finished when promised.

I have been buying cars here for 16 years and see no reason to change.

It started with Nathan Nix body shop manager. About a year ago I had my 2014 Silvardo in the body shop for repairs. When I went to pick up the truck after it was done I noticed the check engine light was on. So I took the truck back to Nathan, and he indicated that it was probably a rodent had chewed on a cable. Shepherd's fixed the cable at no additional cost. I'm a person who can appreciates honesty, and that was the reason why I went with Shepherd's. Gavin McGuire did an excellent job of finding ...

Seamless. They came and got my vehicle and delivered it back to me same day without an issue

The buying process was smooth, I felt very cared for. I feel like a member of the family.

Love this dealership. Very kind people and very clean

Great company does great work

Diagnosis was completed quickly and they even got it covered under my extended warranty. I trust the technicians at Shepherd's to do the job the right way the first time.

Chase sold us cars before; he makes a car purchase an easy transaction. Our trade-in was priced well and the finance manager used an interactive computer screen for title work and purchase agreements which made the process quick and surprisingly entertaining.

I am so glad that my wife and I found such a great dealership that is honest and as hard working on getting my family and I in the right vehicle for our needs. Byron Hefty was amazing throughout the whole process in finding a vehicle very quickly as we were in a situation where we didn’t have a family vehicle to get around in and even got us a loaner until we found the right one. Byron knew what we were looking for and delivered! He found the most perfect used Chevrelot Traverse we were wanting and got ...

I am so glad that my wife and I found such a great dealership that is honest and as hard working on getting my family and I in the right vehicle for our needs. Byron Hefty was amazing throughout the whole process in finding a vehicle very quickly as we were in a situation where we didn’t have a family vehicle to get around in and even got us a loaner until we found the right one. Byron knew what we were looking for and delivered! He found the most perfect used Chevrelot Traverse we were wanting and got ...

Cory Alvord helped me with my service on my Chevrolet Traverse. He was attentive to my needs. The work was completed in a timely fashion. I was offered a seat in their beautiful customer lounge where snacks and beverages were available. Tom Shepherd even stopped in to say hello! This is a world class organization! Kudos!

Everyone is always so courteous and welcoming. The facility looked great, it was clean, and they even provided me work space!

Picked up my car from my work, fixed my problem, including driving to pick up a needed part and had it washed and back to my place of business before my work day was over. No fuss and little involvement required from my part. I always highly recommend the dealership and service. Always a great experience. Thank you!

16 years of "no problems"

I will be there the next time service

Byron was very good to deal with

The Shepherds team from sales to service is always exceptional. We will always recommend to others and return ourselves.

good people good work

Went the extra mile to deliver my car to me! Great people!

Everything got fixed up and working fine.

Kept informed and found the problem within the hour while I waited.

Well informed. Town home feeling.

I had the most wonderful leasing experience ever. Latoya Winston is incredible. She was so very nice, and knowledgeable. Have been looking for an Acadia for quite some time. Have gotten a runaround from quite a few people, but not from Shepherds. Payments I could afford. She told me to come in on Thursday, July 23rd and everything would be ready. All I could do was think "yeah right". Much to my surprise everything was ready, just sign and drive. I was totally skeptical of buying out of town. Turned out to be the best experiences I ever ...

I was on my way to pick up my daughter 2 hours away from home when it pouring down rain and my wiper completely stop working. They were kind enough to get me in 11 minutes before closing time and got us all fixed up so we could make it home safely. Thank you

Shepherd’s has made car shopping a very pleasant experience 2x now! They have also been extremely helpful when I needed to get work done on my car afterwards.

Excellent service. The best pricing. Good communication throughout the process.

Had a really great experience buying a vehicle from these folks! Latoya was awesome in helping me with information over the phone! Her follow up was fantastic. Brad the General Manager is the real deal and was helpful and involved the entire time. You don't find that level of customer service too often. I live 3.5 hours away and was a little nervous about doing the deal without being there in person but they made it smooth! Highly recommend!

Great place to purchase! Go Byron! 😁 Service always gets me in around my busy schedule. Collision repair was able to get my broken mirror fixed within a week even though they had to order parts and paint them. Never had a bad experience here!

Their staff is friendly and very knowledgeable! They also give back to their community!!

Went there after having a terrible experience at another dealership. Byron was straightforward and made sure I was happy with the deal I was making. Benjamin helped with the financing and was very detailed when explaining the process in an easy to understand way. This will be the only dealership I work with from now on. They genuinely care about the community and the people they help.

Brent and his staff were incredible. Good old fashioned small town service with the best technicians. I even got a wash!

I purchased my vehicle from them a year and a half ago. Recently began having issues. The guys in the Service department went above and beyond to find the issue. And to top it off. Made my life a whole lot easier when it came down to payment time. Brent, I cant thank you and your guys enough!

Just bought our Yukon XL there. Very friendly folks. Right there to help with everything and answered all questions when we asked but didn't put unnecessary pressure on us to buy. Would go there again. 5 stars.

I found my new vehicle at Shepherds Dealership in Kendallville!! I got to test drive it and within two days they had it detailed and ready to drive home. I scheduled my appointment with Chase at 1:15 on Thursday. Ben had the paper work ready to go and was in and out within about 30 minutes. Great experience, clean, and they were willing to go the extra mile to make the experience easy and still follow the social distancing regulations that are in place from Gov. Holcomb. Thanks Shepherds for finding my new vehicle and making it work within the given budget. ...

I found my new vehicle at Shepherds Dealership in Kendallville!! I got to test drive it and within two days they had it detailed and ready to drive home. I scheduled my appointment with Chase at 1:15 on Thursday. Ben had the paper work ready to go and was in and out within about 30 minutes. Great experience, clean, and they were willing to go the extra mile to make the experience easy and still follow the social distancing regulations that are in place from Gov. Holcomb. Thanks Shepherds for finding my new vehicle and making it work within the given budget. ...

We purchased a car from Shepherd’s a little over a week ago, and I couldn’t believe how easy the entire process was! Especially considering the social distancing rules we are all following. Scott at the N. Manchester location, and Bryon and Ben in Kendalville were all extremely helpful. This is the 3rd vehicle we have purchased from Shepherd’s in the last year. You’ll find a Shepherd’s sticker on every vehicle in our driveway!

Had a great experience dealing with them I give them 5 stars and would definitely recommend going to them to buy a vehicle

Had a great experience with the recent purchase of are new truck. Thanks to the great staff at Shepherd's.

Couldnt be happier with my new (to me) truck. I emailed LaToya about one truck that they had sold already but I found a 2008 gmc on the lot and loved it. She hooked me up the Byron and got the deal done.

I took my vehicle to Shepherds to get the oil changed for the first time and it was wonderful. I had my little kids with me and the waiting room was great for them. The snacks and drinks were wonderful to keep them occupied. Thank you!

My experience was in the body shop. Nathan and Shawn took care of my car like it was their own. They went above and beyond to do everything in their ability to get my car back to 100%. My car looks the best it’s looked since I bought it. They cleaned the exterior and interior as well. Great response times from everyone I talked to as well. Would 100% recommend everyone to come here.