Customer Testimonials

I had a phenomenal experience at Shepherds, Brad was my go to guy and helped explain all the questions I had. Great customer service, support and car❤️ 10/10 recommend the Kendallville Location

Was very friendly and helpful

Shepherd’s has the absolute best customer service! No doubt about it!

Great service

I was fortunate to purchase my previous vehicle from Shepherd's Chevrolet. A Hyundai Tucson back in 22. Last week I hit a deer on my way to work...ugh, and totaled my car. So my first go to was obviously returning to Shepherd's. Chase and the rest of the financing team worked really hard to get me into the vehicle that I wanted, which was the first one that was offered to me. I mean wykyk...lol. Even though my credit score was unexceptional they were still able to get me financing. I am very thankful to them for ... Read More

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Google - Nov 1, 2026

I was fortunate to purchase my previous vehicle from Shepherd's Chevrolet. A Hyundai Tucson back in 22. Last week I hit a deer on my way to work...ugh, and totaled my car. So my first go to was obviously returning to Shepherd's. Chase and the rest of the financing team worked really hard to get me into the vehicle that I wanted, which was the first one that was offered to me. I mean wykyk...lol. Even though my credit score was unexceptional they were still able to get me financing. I am very thankful to them for all of their understanding and hard work. I'm now writing this review from inside of my 2024 Chevy Blazer (I love it). And I would recommend Shepherd's hand over fist to anyone who is in search of a reliable vehicle and for the outstanding service that they provide during the whole process 😀. So, yes a 5 star 🌟 rating is definitely well deserved. Thanks again you guys!

Just great service

They were helpful trying to resolve the problem.

George was very easy to work with. Great experience!

Took my truck in with break issues, $950 later had the same problem , wanted another $3,700 to fix it. Went to a local mechanic it was fixed for $1,200

Every and any time I need parts for anything from tires for my 83 to parts for my 2014 the parts guy gets it right every time.

Hello everyone, I just visited Shepherd's Chevrolet GMC. I would like to say this dealership as a whole is amazing. They are honest, they will not tell you what you want to hear just to get you in the door. If you provide your information, they will get you in and out within 1hr, and that includes the test drive. Just give them all the information before coming into the dealership. Be honest with them so they can help you in any way they can. I would recommend this dealership to all my friends and family. Thanks Jeff, Byron, ... Read More

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Google - Oct 29, 2026

Hello everyone, I just visited Shepherd's Chevrolet GMC. I would like to say this dealership as a whole is amazing. They are honest, they will not tell you what you want to hear just to get you in the door. If you provide your information, they will get you in and out within 1hr, and that includes the test drive. Just give them all the information before coming into the dealership. Be honest with them so they can help you in any way they can. I would recommend this dealership to all my friends and family. Thanks Jeff, Byron, and Justin. You all provided great customer service today from start to finish.

Very friendly staff

Great people and a great experience

The entire process was quick and effortless!! Byron and Tony were both knowledgeable and professional!!

Great service and friendly staff!

Chase was instrumental in having our auto purchase work out smoothly! Thanks Chase!

We just purchased our 5th vehicle from Chase Anderson at Shepherd’s GMC, and once again the experience was excellent. Chase truly understands that we are busy people, he makes the process efficient, stress free, and gets us in and out within minutes. His professionalism, attention to our needs, and outstanding customer service keep us coming back. Highly recommend Chase and Shepherd’s GMC!

I always get my oil changed and tires rotated here. And they do a great job and very clean and thorough with the inspection checklist!

Friendly staff! Great Service! Walked through process flawlessly! George Liera was amazing to work with through the sales process! Justin Gettys made the purchase process so quick and easy! Highly recommend!

Did a great job repairing my truck after it got hit. Both passenger side doors and the front fender replaced.

Chase is a true friend when purchasing a vehicle. He listens and goes beyond to make sure you get what you want! Highly recommend him….and the whole finance team!

I did ask that my inside windshield be washed and they said no problem.....that wasn't done.....after the change out of a windshield wiper, apparently they tested it with water....windshield all messy.....its the little things that matter to me...

Really nice job repairing my vehicle. Kept me updated on all repairs. Looks as new as the day i got it. Couldn't be happier with the service and the work.

Took my Buick there 3-4 times they said nothing was wrong until the last time and they found a million things wrong. Service manager is very rude

I have to bring my buick back in because it's leaking oil. I have a appointment on September first.

Came in Friday for an oil change/tire rotation because they had a good price. When I dropped my truck off I had no check engine light on. Picked my truck up and the check engine light was on. I asked them about this and they said bring it in Monday at 3pm. Brought my truck in and they acted like there was not a scheduled appointment. Found out they want $500 to fix an 02 sensor that suddenly began failing after these guys changed my oil. I also was harassed over the weekend to give them a review. Will pay a ... Read More

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Google - Apr 28, 2026

Came in Friday for an oil change/tire rotation because they had a good price. When I dropped my truck off I had no check engine light on. Picked my truck up and the check engine light was on. I asked them about this and they said bring it in Monday at 3pm. Brought my truck in and they acted like there was not a scheduled appointment. Found out they want $500 to fix an 02 sensor that suddenly began failing after these guys changed my oil. I also was harassed over the weekend to give them a review. Will pay a more trustworthy shop with my oil changes in the future, getting a "deal" from these guys was a mistake. Regards, Customer No. 37804.

It was 110. Over the quote on the bill. Took 30 longer than told. Had a good cup of coffee as I waited.

Called to check on status at 1 PM because I hadn’t heard back from my 8 AM appointment. They hadn’t even started it. It ended up being 4:30 PM before I was able to pick it up. The bill was very high. They knew the issue when I made the appointment and gave zero indication that it would be an expensive bill. Normally love them. But terrible experience today.

Always good service!

Service department is seriously lacking in "service".

If I could leave 0 stars, I would have. My father brought his truck in. Mind you, this is the 6th vehicle he has bought from them. Check engine light was on. He was told, it's the #7 cylinder misfire. They said to keep driving it until there is a problem. We'll, a week later there was a problem. Find out, a loose spark plug caused $1000 damage. I called to find out why he was told to keep driving and why no one bothered to even look at something so simple. I was told this is their standard business procedure. ... Read More

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Google - Feb 6, 2025

If I could leave 0 stars, I would have. My father brought his truck in. Mind you, this is the 6th vehicle he has bought from them. Check engine light was on. He was told, it's the #7 cylinder misfire. They said to keep driving it until there is a problem. We'll, a week later there was a problem. Find out, a loose spark plug caused $1000 damage. I called to find out why he was told to keep driving and why no one bothered to even look at something so simple. I was told this is their standard business procedure. Service manager told me he "didn't want to charge him 150 dollars to look at the engine since the misfire was not happening at that moment". We'll, he saved $150 that day only to pay over $1000 a few days later after engine damage. Quite the savings! Stay away from Shepards for service. If this is standard business practice I would suggest taking your business else where.

There seems to be a lack of communication with the customer

I received a safety recall notice on this brand new truck,nothing was mentioned on my first service 11/4, stated everything checked out fine... disappointing, will call to make another appt

Charged 163.62 to tell me my check engine light is on for the exact reason I took it there and handed the print out of what O' Reilly told me so if you need check engine diagnostic take it to your local auto store they do it free Not Shepherds!!! And the staff is very rude and stand offish

Update: had a bumper fixed where Jeff told me it cost a thousand and couldn't do it cost 100. dollers yes done at a shop! Now the 4 x4 is being looked looked at! If Jeff tells you he will ck your used car out. Due yourself a favor and have another shop check it word to the wise... Wasn't greeted? Then, when we were, we met with Jeff, who after I asked questions? I later found out that I was rude, and I guess because I asked questions about a vehicle that he said he walked on the phone. ... Read More

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Google - Sep 17, 2024

Update: had a bumper fixed where Jeff told me it cost a thousand and couldn't do it cost 100. dollers yes done at a shop! Now the 4 x4 is being looked looked at! If Jeff tells you he will ck your used car out. Due yourself a favor and have another shop check it word to the wise... Wasn't greeted? Then, when we were, we met with Jeff, who after I asked questions? I later found out that I was rude, and I guess because I asked questions about a vehicle that he said he walked on the phone. He told me he walked the vehicle, then told me he would have it cleaned, and wasn't cleaned. Wasn't cleaned out. We found information from the old people who own the vehicle, the old owners, and that should make you feel warm and fuzzy. But we weren't told about the damage to the rear of the vehicle. He said we should have seen it in the pictures, but when your fax report says whatever, it's called carfax, which says it's been in 0 accidents. You don't look that hard. This was hit hard. I do have a bumper. Thank God I don't know if it'll fit, but we're gonna try. But I was told by Jeff that I was rude. I wasn't rude. I asked questions, and the key fobs didn't work. Come to find out it had a torn cable or whatever wiring harness and the rear Wouldn't allow key fobs to work because it had a torn wiring harness and the backhatched area where I don't know they don't do a 172 point inspection. I don't even know if they changed the oil, so I'm having all that done. I did buy it and they'd like to remind you that you are buying an older car. Mine happens to be 15 years old. It's an 08 Envoy, and I had 102000 miles. I do believe they're just great vehicles. And I like them, um, but Jeff was quite rude. Never met us at the door, we drove 2 and a 1/2 to 3 hours with a check cashier's, check. We still bought it, and then we were handed off to a gentleman named George. Great guy service department was excellent Tim. Tim seemed to pass the book when he got annoyed with you. He doesn't want to answer any questions. He's the I think the sales manager are the sales over the sales guys. I'm not sure about the finance manager. I think his name was Tony. I'm not sure he was nice. Had all of our paperwork in order. That went flawlessly, but the sales manager Tim. He was okay, but Jeff, I have no use for him. I wasn't rude. I wasn't feeling well. I have Vertigo, and I was asking questions because my mechanics said if I security code goes on, if we stop somewhere and those key fobs, don't work because it goes into security mode. We could be stuck, and that's why I was worried Jeff didn't seem to appreciate that he didn't inspect the vehicle like he said he would, nor did they don't sweep out the vehicles unused and was delivered with a 1/2 a tank? So I'm just used to old school where they would fill up your take for you. Regardless, if it was new or used when you buy new there, you get a little gift. I guess, but when you buy used that $7000 is, I guess chump changed to them. They need to be removed. They need to remember that $7000 to some people is a lot of money. Appreciate the $7000 and that somebody took the time. To drive 2 and a 1/2 hours. I'm not asking you to kiss my butt but play onwards. We did take the time to drive 2 and 1/2 hours to look at a vehicle and purchase. We like the vehicle, and George is the one who saved it and turned it around. So you should thank George, and Jeff, and lose the attitude. I didn't have an attitude. I was asking questions, and if asking questions made that I had a bad attitude, then I guess I did. I said, sir, and no sir, to your drivers. I was never disrespectful, and I wouldn't be disrespectful, but asking questions makes me disrespectful, so be it. I just wanted to see if I could get a few things fixed. And why wouldn't you have a shop and wasn't given an excuses af an excuse, but that's okay, that's how you do business. I won't do business with you again.mark & Suzanne we bought the 08 envoy. Up date with less then 800 miles on vehicle 4x4 went out going to shop . I know we bought it used, but I know jeff

Chase, sold me a truck, however he was just the person it was handed to.  I keep getting emails pushing me to do this review and all that keeps playing in my mind is, "You Can't Handle The Truth!"  So here's the truth, no I'm not 100% confident, nor was my experience fun or exciting with him or this dealership.  My experience was less then satisfying.  I felt as though my little $6000 was a pocket full of rusty nickels to y'all.  Whoever I was speaking to, via email and phone prior to traveling 2 1/2hrs, seemed ... Read More

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Google - May 17, 2024

Chase, sold me a truck, however he was just the person it was handed to.  I keep getting emails pushing me to do this review and all that keeps playing in my mind is, "You Can't Handle The Truth!"  So here's the truth, no I'm not 100% confident, nor was my experience fun or exciting with him or this dealership.  My experience was less then satisfying.  I felt as though my little $6000 was a pocket full of rusty nickels to y'all.  Whoever I was speaking to, via email and phone prior to traveling 2 1/2hrs, seemed like they cared.  The moment we walked in, no one acknowledged us. We had to ask for help as we walked past two people on the sales floor at there desk and three people in the service center.  It seemed like Chase, Mr. 20yr sales award was too busy to be dealing with such a tiny sell.  Everything we asked about this truck, the response was nonchalant or worst had no clue about.  The vehicle was so covered in dog hair, seemed like it 10 retrievers that lived in there. Which I asked Chase, "do you guys detail your vehicleso before you sell them?" He said yes and never apologized, offered plastic covers or anything.  He didn't explain anything about the vehicle, I was doing his job and mine. I sold myself the truck really. Example, when the key didn't work for the back latch and we thought it was broke.  He just brushed it off, I had to ask about someone looking at it.  I could go on and on, he never asked us if we wanted any refreshments.  Didn't care to put gas in the vehicle that was on E before hand or try and clean it up.  Then I asked about getting a full tank of gas if I bought the vehicle and a functional 2nd key that was presented. (Which the 2nd key didn't start the car our unlock the doors.)  The sales manager had him make me a option of either or. He made it seem as if I was asking to replace the cracked windshield.  If I bought a vehicle off the showroom floor, I'd be guaranteed to get a full tank.  Everything I spoke about was functional things and it was disregarded as If was asking for special privileges.  To top it off, my paperwork was not even filled out properly for the dmv.  I paid my taxes at the dealership and they didn't put that in the paperwork, so the dmv gave me grace because it was on the bill of sale. They just send it in and let the state treasury department work it out.  Bottom line, I felt completely unimportant to Chase and this business. HORRIBLE CUSTOMER SERVICE SKILLS, INCLUDING THE SALES MANAGER. Thank you for making my 1st truck purchasing experience a bad one!!

I'm mot leaving you a review. If anyone reads this review NEVER TAKE YOUR CAR HERE.

Dealership called me said a warranty part was in. Wanted to know when I would like to schedule. I asked how long it would take. They stated about an hour. So we dropped the vehicle off at the scheduled time 10:00 am. Went about my business went back to dealer just before Noon was told it wouldn’t be done until after lunch. I asked when lunch was over was told it would be after 1:00 pm. I asked if it took three hours to change a seat belt - they just laughed. I went home and could not complete my to ... Read More

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Google - Mar 11, 2024

Dealership called me said a warranty part was in. Wanted to know when I would like to schedule. I asked how long it would take. They stated about an hour. So we dropped the vehicle off at the scheduled time 10:00 am. Went about my business went back to dealer just before Noon was told it wouldn’t be done until after lunch. I asked when lunch was over was told it would be after 1:00 pm. I asked if it took three hours to change a seat belt - they just laughed. I went home and could not complete my to do list (other scheduled appointments) because my vehicle wasn’t done. I finally got a call that my vehicle was done at 2:50 pm. Almost 5 hours from when I dropped it off. Should not tell a customer something is going to take one hour and then it takes five for something as simple as a seat belt.

Way too expensive for an oil change and tire rotation.

They need to pay attention to detail

Brought in an old car, still in nice shape just old, with a few things I wanted done to it and all they managed to get done was change the oil. I asked if they could follow up with the other stuff and they said they were booked out for like a month. They gave me bad counsel on removing a belt that only made the situation worse because they didn’t bother to discover the root of my problem. I usually own Ford products and so Max Platt has had my vehicles quite a few times but I figured ... Read More

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Google - Sep 2, 2023

Brought in an old car, still in nice shape just old, with a few things I wanted done to it and all they managed to get done was change the oil. I asked if they could follow up with the other stuff and they said they were booked out for like a month. They gave me bad counsel on removing a belt that only made the situation worse because they didn’t bother to discover the root of my problem. I usually own Ford products and so Max Platt has had my vehicles quite a few times but I figured a GM vehicle would be better served at a GM shop. I won’t be returning to Shepherd’s because they made me feel as though my vehicle and I were a low priority. I took my vehicle to Worrel’s in Kendallville and they were able to diagnose the problem in about 10 minutes and made an opening in their schedule to perform the repair within the timeline I needed it done.

The engine light was fixed and brake pads and rotors were replaced but, you can still hear a rubbing when using the brakes while backing up.

We had a good experience back in 2020 and decided to try them again. We had found a vehicle online for $32,460. We called online to check if it was available and were told yes. We made the 1.5 hour drive and were told the car was $33,960. We asked them to match the price that was online as there was no disclaimers about financing or anything online to get that price. The manager, Tony Barcus, informed us they would get it fixed. Apparently by getting it fixed they meant their website but not our purchase agreement to match the price. We ultimately decided ... Read More

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Google - May 26, 2023

We had a good experience back in 2020 and decided to try them again. We had found a vehicle online for $32,460. We called online to check if it was available and were told yes. We made the 1.5 hour drive and were told the car was $33,960. We asked them to match the price that was online as there was no disclaimers about financing or anything online to get that price. The manager, Tony Barcus, informed us they would get it fixed. Apparently by getting it fixed they meant their website but not our purchase agreement to match the price. We ultimately decided to not purchase the vehicle as it felt shady to have a lower price listed on their own website and to not offer that price when it’s not our fault that “the website is incorrect”. George was very nice about it all but the Tony was not and was rather rude.

Very disgraceful experience first walking into the door. Was Flat out told would not give gms unless promising to buy more cars down the road.

Update @ GM Brad Briner * it has not been several weeks ! We have not even had our truck for several weeks ! Our first payment isn't even until July. My husband just spoke with your sales associate last week. Today that same associate requested to come to our private home which we are not occupying. Get your staff in check ! Thanks !

I had stopped by to check out the Camero they had on the used lot. The salesman was very rude when I brought up the damaged bumpers and service history of the car. He said you must not want it and I asked about a test drive and he said it wasn't ready. I asked him when it would be and he said he didn't know and I asked if I could leave my information and he just walked inside. If I could leave 0 stars I would.

Took my truck in for an airbag recall that i only have owned for a month. They swapped it out the 2 days later my airbag light came on. Called them and they told me it had nothing to do with what they did and that it would cost over $100 to diagnose the problem and a few $100 for labor and parts

They had my car for 2 months for a collision repair. If you don't mind waiting that long then that's the place to go.

Very poor experience.went in to hopefully buy a new car and Byron was very aggressive and quite rude. My husband asked if they were firm on their discount they were giving on their offer. Byron told my husband he obviously came in with a chip on his shoulder. WHAT? Not how I would treat someone I wanted to make a sales too, hence we got up and walked out . Very poor experience and loss of sale for them

I dropped my car off for a repair that was a type of recall. I was never told I'd be charged 108$ for something that shouldn't have required being tested when I had a letter from Chevy which stated the issue. Im dealing with Chevy on the matter since it clearly stated in the letter "no charge".

You put in the wrong email information for william shaw. I am filling out his dissatisfaction survey for him. It reflects your accuracy in getting him this information. I explicitly agree that GM or the dealership can publish my response. Also you have sent his personal and private vehicle data to someone who shouldn't be exposed to that information. Please remove the [email protected] email address as it is mine and not your client's. Also know that he (your client William Shaw) did not receive the email stating that his vehicle was ready nor will he see ... Read More

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Google - Sep 4, 2020

You put in the wrong email information for william shaw. I am filling out his dissatisfaction survey for him. It reflects your accuracy in getting him this information. I explicitly agree that GM or the dealership can publish my response. Also you have sent his personal and private vehicle data to someone who shouldn't be exposed to that information. Please remove the [email protected] email address as it is mine and not your client's. Also know that he (your client William Shaw) did not receive the email stating that his vehicle was ready nor will he see the price 8/31/20 invoice number 1883865 for $388.55 for his 2011 Chevrolet Express Passenger. I don't even care that his authorized service has been completed.

Stopped by looking to buy a newer used vehicle. Admittedly we had some challenges to overcome but they didnt seem very interested in putting in much effort to find something that would work. Went elsewhere and was treated wonderfully. Ended up purchasing a 2014 F-150 XLT with 3.5 EcoBoost and loaded with all the bells and whistles. Even heated mirrors. Sorry guys but your lack of effort lost you a 20k+ sale.

Cedric Jiles was great to work with. He was helpful and very responsive. He made the whole process quite easy. I highly recommend him! Great follow up too!

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I had the pleasure of working with Cedric Jiles on my purchase and he was very polite and very helpful, my vehicle had a few thing wrong with it and he made sure that everything was fixed before i picked it up, great service and customer care.

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I got ahold of Cedric and it was no time and I was sitting at his desk at Shepherd’s. He made the process painless and was very helpful. I ended up not being able to complete the deal on my end, but when I am able to do this again I will not go through anyone besides Cedric. Down to earth, amazing guy! Go to him for your car needs!

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