Customer Testimonials
Always have exceptional service from Shepherd's! Highly recommended.
Very nice to do business with. Courteous!
Fantastic service! Would recommend to friends & family.
Great service, low pressure & no hassle. Very pleased with my experience!
My wife and I were treated like royalty Tony Barcus and his team were excellent and knowledgeable. They go above and beyond to serve you. Tony had his wife bring in the demo on a Saturday that we ended up buying. The clean up crew was scrambled trying to get us this truck Saturday but it was way beyond closing time. We would drive 100 miles for service like this. We will see Shephards in 2024 for a new Acadia!!!
The service team got my business truck in same day for a front end alignment, which allowed me to keep all my appointments this week for my customers!
It was great to be able to look around get a feel of the vehicles an not be flocked by dealers to pressure or pester while looking Very nice an polite quick with the service
Off the charts customer care and satisfaction. I will never buy a vehicle from another company!
Excellent costumer service
Love the customer service!! They go above and beyond picking my vehicle up from my work and returning it when service is completed!!! I would highly recommend them!!
The sales and service are second to none! Nathan was incredible in helping with our repair and went way above and beyond!
Friendly and great service.
Great experience from start to finish.
The crew at Shepherds is always professional.
Very efficient and quick diagnostic check up for some electrical voltage issues. In and out, left with full knowledge of the simple issue that needs fixed on the 2019 Duramax I brought in to have looked at. With full explanation of the simple problem and also how it affected other components of the truck. Great service! Great communication and customer service!
Chase is amazing! He is very honest and checks everything out thoroughly for us on any questions we have. Russell the finance person has a ways to go and needs help with business etiquette and proper way of approaching customers. If it wasn’t for Chase, we would of have gone elsewhere.
Excellent as always
Service was quick personnel friendly
Friendly and acommodating staff. They wanted to assist you in any way possible. Would highly recommend this dealership.
Great people, easy to do business with!
Wonderful people helped with berry detail wii go back for sure
I thought the service tech was joking when he offered to have my vehicle washed, but he wasn't, and they did!!
All great!! Chase is a pleasure to work with!
I absolutely love that you send a video of your findings so I can understand what's going on! You guys really are the best!
Easy to work with when purchasing a new car.
Shepherds handled the repairs on my car so great. There was good communication throughout the process and my car looks brand new inside and out. Will always recommend Shepherds!
The service department was fantastic and the quality of work great as well.
Good experience. Chairs in the lounge could be a little more comfortable.
Gavin was extremely helpful, honest, and upfront with us. It was a great buying experience,
Work was done in a timely manner.
Excellent service !
Timely service, courteous and professional.
Very happy with not only the vehicle/deal we got, was very happy with which every person we dealt with's professionalism.
They were amazing to work with
Great service experience. They were able to get my car in without prior notice and repair completed the next day!
Great first time purchase from this dealership. Will be back!
Always taken care of at Shepherd’s!
All around the service was great from beginning to end. It was the best car buying experience I have had. I will return here in the future. Strongly recommend to others.
Had a recall truck. Took it in, waited only about 25 minutes and was done. Quick service, friendly people. Great service!
Best customer service Friendly and helpful at any point of service Always eager to go above and beyond Thank you so much
I did an oil change for the first time here , did good but didn’t vacuum the carpet at all ! Other complaints that the cashier lady wasn’t very nice no smile no good attitude.
Timely. Very informative and pleasant.
Quick and accommodating!
Byron Hefty is a tremendous asset to your business. From start to finish he was great to work with. His knowledge, experience, and updates provide great customer service.
Friendly and professional. No pricing games or sales pressure. They provide a great purchasing environment.
Great service
Very thorough and friendly.
We always have a great experience at Shepherds. We’ll never buy a car from another dealership. Always happy with the service department as well. The staff is friendly, informative and honest. Love our hometown dealership!
Seamless experience with everything. Big shoutout to Gavin for setting everything up since I was buying from out of state. 32 minutes from the time I showed up to being off the lot with a new truck.
They always to a great job with our cars maintenance. Professional and friendly service.
Nice and friendly did a+ work on my truck
I had a tire pressure sensor that failed and had to be replaced.
All the people were very friendly and helpful! I had bought an SUV from Gavin, but decided it was too large. He didn’t make me feel crazy for trading so soon. I picked out a vehicle and he wrote up all the information including the financing. Then as I sat in the show room waiting for him to return I saw a 2024 Chevrolet equinox, so I asked about it, he had not shown it to me earlier, because I wanted leather seats. However, when he ran the financing, I only would owe a little over $300. He very willingly got ...
Very fast getting parts and doing the work.
I had an oil change appointment on a Friday and apparently I was not paying very close attention when scheduling. I showed up at 3:45 thinking I was right on time only to find out I was 30 minutes late. They were so understanding and still got me right in! Always amazing customer service at Shepherds!
The Shepherds team always greets you with a smile, they are friendly, and willing to help whatever your needs may require. Service, sales, and customer support are their priority.
Friendly!!!
Shepherds is a great garage to take your vehicles, they don't tellyou to change something of it doesn't need, an prices are competitive, good customer service
They were great to work with and the repairs were well done. I would definitely recommend them!
We had to take my son's vehicle in early at 7:30 for drop off even though the service appt wasnt until 10:30. We had to go around a work schedule and they actually called and had it done around 8:45! It was great! Thank you!
Cedric Jiles was great to work with. He was helpful and very responsive. He made the whole process quite easy. I highly recommend him! Great follow up too!
I had the pleasure of working with Cedric Jiles on my purchase and he was very polite and very helpful, my vehicle had a few thing wrong with it and he made sure that everything was fixed before i picked it up, great service and customer care.