Customer Testimonials
I needed to have my mother take the vehicle in due a last-minute work schedule conflict. Cory was fantastic in his communication with both me via text and her at the dealership. Thank you for another great experience!
Very convenient and excellent service will pick up and drop off while working
Quick and easy, I forgot what day it was and my car was done a day early! Good job gentleman and woman, good teamwork, much appre
By far a great establishment.. wish Florida had them like this down there.
Nice white cars
Thank You Gavin, very friendly gave his 100% while working with us. We will be back
Waiting room was nice and so was the staff
Their markup is so high my insurance company isn't paying them what they asked. They tried to tell me it was because USAA expects a discount. False. They expect fair pricing according to the area markets. My deductible was already $250. But now, I have to wipe my savings for a safer house to make sure we get our car back, because I have to pay what USAA won't, because they refuse be extorted. Shepherd's also deemed our car unsafe to drive, which wouldn't allow us to have it moved elsewhere. I am recovering from cancer. My ...
Jay Arevalo is the guy to go to! He took the time to get to know what car would best fit with our lives. He was very nice and helpful with any questions we had. Highly reccomend!
Always friendly staff, great service!
The best buy experience I've ever had the 2 times I have bought from Shepherds. Byron is as honest as it comes and goes above and beyond to make sure you have a true transaction and you have a good vehicle
Just had my 2017 VW Passat repaired at the Shepherds Collision Ctr. Nathan and staff are always professional and great to work with. Honest and upfront. Excellent work, car looks brand new. Very happy. Highly recommend.
Fantastic experience with our seller Byron Hefty showed us everything from inside and out on our new purchase. Thumbs up
Was taken care of like always..
Kudos to Shepherds Chevrolet- your customer service is top notch!!! I am so glad to have my car back with a new transmission. We are over a hour away and Shepherd’s picked up my car and left and loaner and even brought my car back and picked up the loaner!! Thank you Byron Hefty and the Service Dept. By far the BEST dealership and staff we have ever worked with!! We are very happy and will def be purchasing from you again!! Thank you!!!
have been excellent to do business with. would give them highest rating.
Fast, courteous, professional service. Clean waiting room. Excellent experience.
They have a great body shop, that I take all of my damage to. Great pricing and speedy service.
Outstanding service and I knew Shepherds wanted my experience to be memorable.
Working with Jay and Nefty made shopping for a new vehicle with all these shortages, an easy and painless experience.
The mechanic gave me valuable advice on future maintenance needs after performing needed service. Staff was courteous & professional
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Great service...including customer service!
My truck was hit on the drivers side . It wrecked both doors the cab corner and bed side . After having it a couple weeks the repaired my truck like new . I would recommend Sheperds collision repair to anyone that wants it done right .
Tony is the guy to see. I know him through a coworker and they go way back. He was just excellent and I’m very pleased & happy with my new (used) car! They treat you like family here & there’s no doubt about that with good service as well!! Definitely have recommended them to family & friends.
I know 2 people here and I have an awesome salesperson, Tony. He did everything right as it was all done perfectly!! Answered any questions we had & it was all good to go! I highly recommend!
Job well done!
good
Friendly, knowledgeable, very helpful
Good first time maintenance experience.
Very attentive to any needs or concerns. Appreciated the free car wash and vacuum!
Always prompt and professional. Service completed as expected and dealership makes one feel welcome.
Shepard’s went above and beyond with my Silverado. I won’t take my vehicles anywhere else for body work. The team was quick to respond and very professional.
Solved my problem very satisfied really great team
Byron was great through this whole process. I won't go anywhere else.
I cannot believe the service I was given from a dealership to which I have never purchased a vehicle from, I expected them to just stop everything and work on my issue because I RV travel and my truck is only a couple months old from down in Texas. To my surprise, compassion and kindness is what I received from each employee and they went way beyond any expectation to repair my truck.There is not enough that I can say except thank you so much from the bottom of my heart. The SERVICE MANAGER and his team are EXCELLENT ...
Great to work with!
I had excellent care. Thank you very much. Im grateful to Chase for selling me this car. Nice work shepherd crew. sincerely,Michele B
Shepherds just makes buying a car a easy, their staff is very professional and friendly and the transaction couldn’t have worked out better.
Dropped the truck off the night before, received call about noon stating the truck was done and ready to pick up at my conveyance.
Wonderful experience all around!
Even though it took 7 months to get our trucks the team at Shephards kept us up to date as news came to them. Once the trucks came in they pushed our truck through the line to get them to us in amazing fashion. Both trucks or beautiful and ready for work.
They were great! Called me about my truck needing an alignment. Provided excellent service and were very friendly!
As usual, Shepherd's nails it again and again! every vehicle, every customer, every time!
Very pleased with there service.
Dropped our vehicle off they replaced a part under warranty no hassle, they washed and vacuumed had it back the same way. When its time for a new vehicle will definitely buy at Shepards
Ask for Gavin ! Great friendly people not pushy at all, will visit again
Now with the quarantine being lifted we wanted to make sure our Equinox was road ready. We trust the technicians at Shepherd's to perform this vital service. Thank you GM, Chevrolet and Shepherds for the peace of mind while we're away from home.
Excellent job
got my oil changed, they did it on time and washed my truck. thumbs up
I imagined a nightmare worth of paperwork and hand getting cramped from signing, and just pouring forth any and all information about me, and camping out for a few days to make it happen, but it wasn't any of that at all. A handful of information from me, run of the numbers, and I picked out a vehicle I liked, test drove it, they submitted my information, everything came back as fast as they sent it, got a FEW finance offers, signed just a few papers and I was on the road. I'm pretty sure I test drove ...
Chase Anderson always makes me feel at home there.. He is very helpful with any questions I may have. Everyone at Shepherds is amazing !
Company personnel fast good reliable service whenever my vehicle I've been in the dealership to be taken care of highly recommend shepherds...
It was a no pressure environment. The sales department answered any questions that I may have had. When it was all set and my vehicle arrived, it didn't take long to get the paperwork done and on the road.
Professional, friendly and great deal . Thank you.
Took a little long for a routine diagnostic/repair but I guess they were waiting for some mud flaps (mine are currently cracked), but they couldn't get them in that day. Still everything went great.
Very friendly and helpful employees
Shepherd's is hands down the BEST dealership around! 🙂
Everything was perfect . Nice friendly staff and awesome lobby for customers to wait in
Work was done in a very timely manner But the first thing my wife noticed when she got into the car that there was no cover over the floor mat on the driver's side just two weeks before she had her car detailed and the carpets swept and shampooed she wasn't very happy with the footprints on the mat
Byron Hefty is great! Helped with everything, answered every question. He knew what I wanted and went and got it for me. Highly recommended!
Service was First Class...
Sales and service excel. Highly recommend. Bought two new vehicles from them this year.
They have been by far, the best dealership I've ever worked with! The service they've provided Legacy One has been outstanding to say the least. I highly recommend them for your commercial leases and/or purchases!
Pulled in unexpectedly when we noticed low tire pressure on back drivers side. Although lunch time they immediately took us in and fixed tire. We were back on the road within an hour.
Always friendly and great follow through on everything they say they will do.
I love my new blacked out Acadia, Byron and Shepherds group went above and beyond to get this car. Thank you!
Great customer service.
Tony and his team were excellent. One of the best dealership experiences we have had. Thanks again for your continuing excellence. The Colorado is amazing..
it was a faulty sensor covered by the warrantee. it took them quite a while to find it, but they done a thorough job.
Sales team was excellent. The Service Department was on it and done quicker than I thought they would be.
Great customer service and amazing communication. Definitely will return.
First Class Treatment, Chase and the entire team were very personable and professional, I will definitely be going back to buy my wife her next new car from them. The best car buying experience I've ever had, first class team for sure. Thank You all for a great day!!
I have never had better customer service, the body shop let me know whenever they had updates for me and they did amazing fixing my car.
Never had such a awesome experience like we had at Shepard’s!!!! The process of buying a brand new 2021 Terrain was the easiest process ever, from start to finish!!! Bryon Hefty was fabulous, LaToya Winston was fabulous and Nefty was so awesome!!! We highly recommend Shepard’s!!! Thank you all for making the buying process so fun!!!!!!
They came and picked up the vehicle at my work and brought it back when they were done. Thanks for being flexible.
My right front window would not go up so I came in on a Tuesday for some help and Corey, from Service and Brandon from the garage put it up for me. Then I asked about an oil change and tire rotation and got it in that following Thursday. Everyone was very nice.
Chase Anderson is the best Sales Rep. I have ever had. I have bought 4 cars/SUV's & 2 Pickups from Chase. We have recommended you to friends, and at least two of have bought vehicles from you. Keep up the good work! Michael Lucas
Chase went above and beyond for us when we purchased our new vehicle. We have now bought 3 vehicles from Shepherd's and had collision work done as well. The team has excellent customer service. Highly recommended
Thanks for working with us Byron. Always friendly service, no matter what.
So far so good! My last 2 vehicles were at Shepherds
I would highly recommend this car dealership to anyone looking for a new vehicle. The service department is excellent and our sales associate, Chase Anderson goes above and beyond to help us in anyway he can every time we need anything. We recently needed to have car routine maintenance done and Chase even arranged for his father to drive to our home and swap out cars and take our car to be serviced and then returned our car when it was completed. We certainly appreciated his care and concern for our health and safety during this pandemic and in going ...
Outstanding dealership. Everyone there is friendly and helpful.
By far the best experience we have had with a dealer. Highly recommend. We will definitely be back. They did a dealer trade and then delivered the truck to us. They are 2.5 hours away and worth the drive for sure!
Easy, no hassle, no pressure
There was a lot to do for the 60,000 mile checkup, and the service employees were very thorough. There is a comfortable waiting area. They kept me informed as to what to expect. The checkout process was very straightforward. Plus, they washed and vacuumed my car!
Was looking for a used truck and was very happy to find it here. Byron was very helpful and did a great job on making this deal happen. This is the second vehicle my family has bought here this year.
Great place to do my auto business.
Cedric Jiles was great to work with. He was helpful and very responsive. He made the whole process quite easy. I highly recommend him! Great follow up too!
I had the pleasure of working with Cedric Jiles on my purchase and he was very polite and very helpful, my vehicle had a few thing wrong with it and he made sure that everything was fixed before i picked it up, great service and customer care.
I got ahold of Cedric and it was no time and I was sitting at his desk at Shepherd’s. He made the process painless and was very helpful. I ended up not being able to complete the deal on my end, but when I am able to do this again I will not go through anyone besides Cedric. Down to earth, amazing guy! Go to him for your car needs!
